ArcUtilities runs your full billing cycle, from meter reading to collection, along with the field work behind it, on one platform. Billing that checks itself, revenue you can account for, and one clear picture of the utility whenever you need it.
Reading through collection, all on one platform
Work orders, meters, and accounts share one record
Ingests smart-meter interval data your billing can use
Every figure backed by an audit trail on demand
The Approach
An old system does what it always did: it takes the reads and prints the invoices. It cannot tell you which ones are wrong. ArcUtilities checks the work as part of every cycle, so the errors that quietly cost you revenue get caught before a bill ever goes out.
Bad estimates, worn meters, and wrong rates are the biggest source of lost revenue in a utility. ArcUtilities checks every read and every charge against history first, and holds anything that looks off for your team to review.
Reading, rating, billing, payment, and collections run as one connected cycle. Your team stops moving data between systems by hand and stops chasing the errors that creep in when they do.
You own the pipes, the meters, and the crews. Work orders, dispatch, and the asset list live with the account, so a change in the field updates billing the moment the job is done.
Billing, collections, and field work feed one live view, every figure backed by a record. Rate studies and budget meetings pull from the same trusted data, not a spreadsheet built by hand the week before.
Core Features
Scroll to move through the platform, one capability at a time.
Reading & Validation
Reads come in from the field or straight from smart meters and land in one place. Before the cycle runs, the system flags the ones that look wrong: an old estimate that was never corrected, a reading that jumped, a meter set up wrong, an occupied home reading zero. Your team clears that short list first.
Rating & Billing
Set up your rates, including tiers and seasonal charges, one time. Every bill applies them on its own. Water, sewer, and refuse land on a single statement, and every change to a bill is logged with who approved it.
Field & Work Orders
A resident request becomes a work order and goes to a technician. When the job is done, it updates the account and the asset list on its own. Meter swaps, new service, and reconnections reach billing the moment the work is closed.
Payments & Collections
Residents can pay online, by autopay, at the counter, or by phone, and every payment posts to the right account on its own. Reminders and late notices go out on time, and the notice rules for your state are built in.
Resident Self-Service
The most common call any utility office takes is a usage question. When residents can see their own use next to last year, pay, apply for service, and report a problem online, that call mostly stops. One outage notice reaches the affected streets before the phones light up.
Reporting & Council Readiness
What you billed, what you collected, and where it went, each figure backed by a record. No month-end scramble to pull it together, and no consultant charging you to clean up the data first.
Why It Fits A Municipal Utility
A lot of billing software started out serving landlords and apartment buildings. It thinks in tenants and properties, so the parts you actually need come last.
ArcUtilities was built for the job you do. You own the pipes, you send the crews, and you answer to the public. The field, the assets, and the residents are part of the platform, not extras.
Onboarding
Your billing is your cash flow, so we never ask you to switch on trust. You see it work first.
We move your accounts, meters, rates, and balances across, and check them against your current numbers so the totals match.
We run a full billing cycle next to your current one. You compare the two and see the numbers line up before anything counts.
You switch over only once you are confident, on a date that fits your billing calendar. No vendor deadline pushing you.
Bring your trickiest rate or the account that never comes out right. We will show you how ArcUtilities handles it, on your data, not a demo file.
