LBLaura Bennett(770) 555-0142
- Routed to billing
- Last call Oct 14, note saved
Step 1
On its own
A complete cloud PBX phone system. Calls reach the right person, missed calls are visible, and every call and text with a customer is kept in one history.
Get every call to the right person,with what they need to help.
ArcPhonePBX is a complete cloud PBX phone system that sends each call to the person who can help. Connect it to your business systems or to Archarina, and the caller's account is on screen before you answer.
Incoming callRinging
LB
Laura Bennett
Northside Grocers, Accounts Payable
(770) 555-0142
Pressed 2 for billing. Ringing Rachel Moore.
Call history
- Last call
- Oct 14, with Daniel Reed. Note: credit approved for 2 short cases
- Last text
- Oct 13, photo of the short delivery
From your connected systems
- Past due
- 2 invoices, $8,420
- Open order
- SO-5530, delivers tomorrow
Daniel Reed spoke with Laura last.
Three ways to use it
Start with the phone system. Connect more when you are ready.
Every customer call is about an order, a delivery, or a bill. ArcPhonePBX gets it to the right person, and the more you connect, the more they see when the phone rings.
LBLaura Bennett(770) 555-0142
- Routed to billing
- Last call Oct 14, note saved
- Northside Grocers, from your CRM
- Account owner: Daniel Reed
Step 2
With your current systems
Connect your CRM, help desk, or ERP. The caller's details appear when the phone rings, and each call is logged to the right record.
LBLaura Bennett(770) 555-0142
- Routed to billing
- Last call Oct 14, note saved
- Northside Grocers, Daniel Reed
- 2 invoices past due, $8,420
- Order SO-5530 delivers tomorrow
- Ticket TK-2291 is open
Step 3
With Archarina
The phone and your business applications share one customer record. Orders, tickets, and invoices are on screen, and you can act on them during the call.
Call Summary
Call with Laura Bennett, Northside Grocers
Today, 10:24 AM, 6 min 42 sec
What was discussed Two cases of sourdough were short on Monday's delivery. A credit was agreed, and the October invoice will be paid on Friday.
- Reason for the call
- Short delivery
- How the customer felt
- Upset at first, satisfied by the end
- We promised
- Credit for 2 cases by Wednesday
- Customer promised
- Payment on Friday
Next steps
- Issue a credit for 2 cases of sourdoughAssigned to Daniel Reed, due Wednesday
- Check that the payment arrivesReminder set for Friday
Worth a look This is the third call from Northside Grocers about a short delivery this month. All three were on the same route.
Cloud PBX phone system
Everything you expect from a cloud PBX phone system. Ready on its own from day one.
ArcPhonePBX gives every employee a business number and extension, sends each call to the right person, and works on a desk phone, a computer, a browser, or a mobile phone.
AI call summaries
Every call is summarized automatically. When a call ends, ArcPhonePBX uses AI to produce a concise record of the conversation, including the commitments made and the follow-up actions required. It also identifies patterns across calls, such as recurring issues raised by the same customer, so they can be addressed early.
Business numbers
Keep the numbers your customers already know, or add local and toll-free ones. Every employee gets a direct line, and teams like orders and billing share one.
Calls that reach the right person
A short phone menu sends callers to orders, billing, or deliveries. If one person cannot answer, the call moves to the next instead of ringing out.
Answer from anywhere
Take and make business calls on a desk phone, a computer, or a mobile app. Customers always see your business number, never a personal cell.
Texts from your business number
Send and receive texts from your business number, so delivery updates and quick questions stay off personal phones and in one shared history.
Recorded calls for training
Record calls to check what was agreed and to train new staff. A supervisor can listen in and step in to help on a difficult call.
Missed calls and wait times
See every missed call so someone can call back, along with how quickly calls are answered and how long customers wait on hold.
Sales and service teams
Dialing, queues, and coaching in the same phone system.
Dialers and contact center tools are usually separate products with separate bills. In ArcPhonePBX they are part of the phone system.
For sales teams
- Call any contact with one click
- Work through a call list without dialing each number
- Record the outcome of every call
- Hand a call to a colleague, with or without an introduction
For service teams
- Callers wait in line for the next free person
- Calls go to the person who knows the topic
- See who is free, on a call, or finishing notes
- Supervisors can listen in and help on live calls
See calls by queue, by agent, and by outcome. Connect your business systems, and you can also see calls by customer and by issue.
Order Desk Queue
Waiting
2
Longest wait
0:48
People free
1 of 4
- DROn call
Daniel Reed
With Northside Grocers, 04:12
- RMAvailable
Rachel Moore
Order desk
- MBOn call
Marcus Bell
With Lakeview Market, 01:36
- ECFinishing notes
Emily Carter
Saving notes from her last call
With Archarina
The call comes in. The account comes with it.
Inside Archarina, the phone and your business applications share the same customer record, so there is nothing to connect. The phone knows who is calling and what is going on with their account.
Northside Grocers
Laura Bennett, Accounts Payable
(770) 555-0142
- Account owner
- Daniel Reed
- Open order
- SO-5530, delivers tomorrow
- Open ticket
- TK-2291, 2 cases short on Oct 13
- Past due
- INV-77102 $4,960 and INV-77418 $3,460
- Last call
- Oct 14: credit approved for the short cases
Ringing Daniel Reed first, then the AR team
ArcCRM
Click to call from any contact. Every call, recording, and note lands on the account timeline, and follow-up tasks are created for you.
ArcTicket
See open tickets the moment a customer calls. Create or update a ticket from the call, with the recording attached, and assign it to the right person.
ArcInvoice and ArcCollection
See balances, invoices, and payment history during the call. Record payment promises and schedule collection follow-ups.
ArcCalendar and ArcMeeting
When a customer agrees to talk again on Thursday, book it from the call. Move a call into a meeting with the history attached.
ArcSurvey
Send a short survey after a service call and see the answers on the customer's record.
ArcActivityInsight
Calls, emails, meetings, and tickets in one view, so you can spot accounts that have gone quiet or follow-ups that never happened.
Built into Archarina
The phone is part of the application, not another tool beside it.
For Archarina customers, calling works the same way inside each application your teams already use. There is no connector to set up or maintain.
Industries we serve
Built for businesses whose customers still pick up the phone.
Food and Beverage Distributors
Orders called in before cutoff, questions about shorts and late trucks, and calls about invoices, each sent to the right desk with the caller's history in front of whoever answers.
Manufacturers
Customers checking on order status, suppliers calling about shipments, and teams across shifts and sites, all on one phone system.
Nonprofits
Donor, volunteer, and program calls handled from any device, with every conversation kept in one history.
See a call reach the right person, with everything they need to help.
In a short demo, we will set up ArcPhonePBX the way your business takes calls, then show you where a call goes, what your team sees, and what is saved when it ends.